Terms and Conditions

Last updated: December 5th, 2025

These Terms and Conditions (“T&C”) set forth the legally binding framework between you (“User,” “You,” or “Your”) and Capital Tours Travel— referring collectively to Capital Tours Travel Pvt Ltd. —for:

Accessing/using Capital Tours Travel website(s), mobile applications, or other sales channels (collectively, “Platform”).
Booking any experiences, activities, accommodations, flights, visa assistance, or full tour packages through Capital Tours Travel.

By using the Platform, creating an account, or making any Booking, You acknowledge that you have read, understood, and agreed to these T&C. If You do not agree, request you to please discontinue use of the Platform immediately.

1. Definitions

The following definitions apply throughout these T&C: Capital Tours Travel

“User,” “You,” “Your”: Any person or entity visiting, accessing, registering on, or making a Booking through the Platform.
“Booking”: Any confirmed purchase or reservation for a single activity/experience or a complete tour package (comprising hotels, flights, visas, transfers, etc.).
“Supplier” or “Third-Party Supplier”: The entity actually providing the service, such as a hotel, airline, local activity operator, visa agency, or transport provider.
“Services”: All offerings booked through Capital Tours Travel, including but not limited to tours, hotels, flights, experiences, activities, visas, and logistics.
“Quotation”: A formal offer from Capital Tours Travel containing the service details (inclusions/exclusions), schedule, price, cancellation terms, and payment deadlines.

2. Application & Scope: Part A and Part B

To address all booking types, these T&C are split into two parts:

Part A – Direct Experience/Activity Bookings:
Covers scenarios where you book only a single experience or activity (e.g., a desert safari, a museum ticket, a guided city tour) via the Platform, with no additional add-ons like flights, hotels, or multiple services.
Part B – Complete Tour Packages:
Covers scenarios where You book a multi-service package (e.g., flights, hotels, multiple experiences, visa facilitation, transfers) as a bundled itinerary.

Sections addressing general policies (e.g., definitions, user conduct, disclaimers, etc.) apply to both Part A and Part B, unless otherwise specified.

3. Legal Agreement & Booking Contract

Legal Standing

By using Capital Tours Travel, you confirm you are at least 18 years old and have the authority to enter a binding contract.

If you book on behalf of someone else (e.g., a minor, a friend, or a family member), you are responsible for ensuring they understand and comply with these T&C.

Final Quotation is the Binding Contract

For Part B bookings (entire tours), the specific terms (payment schedule, inclusions, exclusions, cancellation policy) in the final Quotation — once accepted — form your legal contract.

Part A: Direct Experience / Activity Bookings

1. Booking Process

You select the activity, date, and number of participants. The price displayed is typically per person. After you complete payment, You receive a Booking Confirmation (voucher or e-ticket). This confirms your spot with the Supplier.
Please check the inclusions/exclusions. If it states “transfers included,” read carefully if it’s hotel pickup only, or from a meeting point, etc.

2. Supplier’s Right to Deny Service

If the Supplier has age/health restrictions (e.g., children below a certain age not allowed, or participants must be fit for a trek), you must comply.
No refunds apply if the Supplier denies entry or participation due to your ineligibility, tardiness, or misconduct.

3. Cancellation & Refunds

Supplier Terms primarily govern whether the activity can be cancelled, rescheduled, or refunded. Capital Tours Travel will display these policies on the activity’s listing.
If allowed, You must request cancellation via the Platform or email. A certain cancellation fee or deadlines may apply (e.g., “No refund if cancelled within 48 hours of activity date”).
If the Supplier cancels for reasons like weather or operational issues, we will offer either a refund or an alternative date (depending on the Supplier’s policy and service availability).

4. User Responsibilities

Arrive on time or earlier; late arrivals often cannot be accommodated or refunded.
Check local laws or regulations (e.g., dress codes, restricted items etc).
Provide accurate participant names, ages, contact details. Mistakes can cause denial of service.
Users must thoroughly review the descriptions, inclusions, exclusions, and terms of all services and products before proceeding with a booking.
It is the User’s responsibility to understand all conditions mentioned in the booking confirmation or as outlined in the confirmed booking voucher.

5. Assumption of Risk

Some activities (e.g., skydiving, scuba diving, desert safaris) carry inherent risks. By proceeding, you confirm you have assessed these risks, and Capital Tours Travel disclaims liability for injuries or losses.

PART B: FULL TOUR PACKAGES (HOTELS, FLIGHTS, VISAS, ACTIVITIES)

This section supplements the general terms for Users booking multi-service itineraries or packages via Capital Tours Travel (which may involve flights, hotels, activities, visas, group tours, private tours, etc.).

B1. ROLE & RESPONSIBILITY OF CAPITAL TOURS TRAVEL

Facilitator: Capital Tours Travel does not own or operate any airline, hotel, transport vehicle, or local attraction. We act as a facilitator between You and multiple Suppliers.
Capital Tours Travel is not responsible for operational decisions of third parties (e.g., flight cancellations, overbooked hotels, denied visa approvals).
Quotation and Contractual Terms: You receive a Quotation listing daily itinerary, hotels, flights, visa assistance terms, inclusions/exclusions, and total cost.
Once You pay in full (or as per the specified payment schedule) and Capital Tours Travel confirms your booking, the Quotation’s terms are locked in as the final agreement.
Any verbal commitments or references to previous website content made during the discussion phase are not binding. Only the services explicitly listed in the final Quotation (QB) on which payment has been made by you will be considered as part of the final confirmed agreement.

B2. BOOKING CONDITIONS & USER OBLIGATIONS

Accuracy of Information: You are responsible for providing accurate names, passports, ages, contact info, and any additional data (e.g., dietary needs, flight preferences). Inaccurate details can lead to flight or hotel booking errors, denial of boarding, or visa rejections. You shall bear the associated costs.
Payment Terms & Schedule: The Quotation specifies the payment schedule (e.g., deposit, instalment, or full payment by a certain date).
If You fail to pay by the due date, Capital Tours Travel reserves the right to cancel your booking and apply cancellation charges as stated in the Quotation.
Capital Tours Travel does not accept cash deposits; all payments must be made via recognized banking channels or secure payment gateways. Any cash deposit will be Non Refundable.
Final Confirmation: Hotel or flight confirmations are only guaranteed upon receiving full payment (or the required deposit) by the stated deadline.
If a flight or hotel is overbooked or operationally unavailable, Capital Tours Travel will offer an alternative of similar category, subject to availability. Liability is limited to the amount already paid for that specific service.
Pre-Tour Information & Documents: You are responsible for reviewing your final itinerary, flight tickets, hotel vouchers, and any special instructions (e.g., mandatory COVID tests, transit visas).
Ensure compliance with check-in requirements, minimum group size, and local regulations.
Compliance with Local Laws: You must adhere to visa regulations, entry requirements, customs rules, and laws of the countries visited. Capital Tours Travel is not liable if You are denied entry for failing to meet immigration requirements.

B3. FLIGHTS POLICY

Airline Terms: Airline tickets are subject to each airline’s terms (including baggage allowance, cancellation, no-show rules). Capital Tours Travel merely facilitates the ticket purchase.
Airlines may reschedule, reroute, or cancel flights without prior notice. Capital Tours Travel is not liable for direct or incidental losses (e.g., missed connections, extra hotel nights) caused by airline changes.
Flight Cancellations & Refunds: If an airline cancels or delays a flight, refunds (if any) will follow that airline’s fare rules.
If You cancel or partially use a ticket, You must notify Capital Tours Travel to initiate any applicable refunds or amendments (subject to airline policies, plus any service fee).
Refunds will be processed once Capital Tours Travel receives the refunded amount from the airline. Any convenience fee or Tax Collected at Source (TCS) might be non-refundable.
Transit Visas & Boarding Denial: You are solely responsible for obtaining transit visas if your itinerary includes layovers requiring a separate visa. Capital Tours Travel cannot intervene if You are denied boarding due to missing transit permission.
Capital Tours Travel shall not be liable if You miss your flight due to incomplete documents, late arrival at check in, or legal/travel bans.
Web Check-In & Seat Selection: Many airlines require web check-in to avoid airport delays. Capital Tours Travel is not responsible for any seat/meal selection preferences or missed flights due to not completing web check-in.

B4. HOTEL & ACCOMMODATION POLICY

No Ownership/Operation: Capital Tours Travel does not own or manage hotels. All descriptions, images, or amenities are provided by the respective property.
In rare cases of overbooking or unavailability, Capital Tours Travel will try to arrange a similar alternative. Liability is limited to the value of the impacted booking.
Check-In Requirements: Each hotel sets its own check-in/check-out times, deposit rules, ID policy (e.g., some may deny check-in to unmarried couples or local residents).
No refund is provided if the hotel denies You for failing to meet their internal policy (e.g., minimum age, ID requirements).
Any refundable security deposit collected at check-in is between You and the hotel. Capital Tours Travel does not mediate or control deposit returns.
Mandatory Charges & Local Taxes: Hotels may levy additional fees for festive meals, local city taxes, resort fees, etc. These are typically not included in the package price and must be settled directly by You at the property.
Early Check-In or Extended Stays: Early check-in is at the hotel’s discretion depending upon availability and their internal policy and may also incur extra charges.
The booking amount covers only the stay and explicitly included services. Accommodation providers may impose mandatory charges for festive meals, extra services, or premium amenities, which must be settled directly by the User.
In some countries, hotels collect a tourism tax or municipal tax as mandated by local law. This tax is to be paid directly by the User at the property and is not included in the travel package. Users are advised to check the applicable charges for their destination before travel.
If the user leaves behind any belongings at the hotel, they must coordinate directly with the hotel for retrieval. Capital Tours Travel is not responsible for this process.

B5. VISA POLICY

Facilitation Only: Capital Tours Travel facilitates visa applications (through third-party vendors or direct embassy coordination), but final issuance or rejection of a visa is solely at the embassy/consulate’s discretion.
Incomplete, incorrect, or fraudulent documentation may lead to rejection; Capital Tours Travel disclaims responsibility for such outcomes.
Processing Times & Fees: Stated visa processing times are estimates only. Delays may occur due to embassy backlogs, holidays, or additional scrutiny.
Visa fees, service charges, and other related costs are non-refundable even if the visa is refused, unless specified otherwise in the Quotation.
Travel Impact Due to Visa Rejection: If your visa is denied or delayed, standard cancellation terms (in the Quotation) still apply for the overall package.
Capital Tours Travel is not liable for any extra costs from the denial (e.g., new flight tickets, accommodation changes, partial refunds for missed departure).
Embassy Interviews: Some embassies may require you to attend an in-person interview. Capital Tours Travel will inform You of the proposed date, time, and requirements, but the final date will be confirmed only after Your approval.
You may need to travel to a different city for the interview, depending on the embassy's location and availability. All costs related to the interview, including travel, accommodation, and other expenses, will be borne solely by You.
Passport Submission: For visas requiring passport submission, Capital Tours Travel uses Third-Party courier agencies for logistics and takes necessary precautions to ensure the safe delivery of the passport. However, it will not be held liable for any loss or damage incurred during transit.
Delays in Visa Issuance: If visa delays result in missed travel plans, cancellations, or additional expenses, Capital Tours Travel will not be held responsible.
Capital Tours Travel will make reasonable efforts to assist with a modified itinerary, provided the customer covers any additional expenses.
Customers are strongly advised to purchase travel insurance to cover such contingencies.

B6. TRANSFERS & TRANSPORT

Group vs. Private Transfers:
Group Transfers: Shared transportation with possible multiple stops and other passengers.
Private Transfers: Reserved exclusively for Your party from point to pickup to drop mentioned in the Quotation. Unscheduled stops are solely at the driver’s discretion and Capital Tours Travel does not guarantee it.
Each booking will specify if it’s group or private. You are strongly advised to be at the pickup location 10 mins prior to the scheduled pickup. No refunds for minor delays or the presence of other passengers in group transfers.
Luggage Allowance & Unscheduled Stops: 1 piece of baggage + 1 carry-on per person is included. Additional or oversized luggage may require prior notice and extra fees.
Drivers may refuse unscheduled stops if they violate local regulations or affect subsequent pickups. Capital Tours Travel is not liable for direct arrangements made with drivers.
Vehicle Breakdown & Delays: If a vehicle breakdown occurs, Capital Tours Travel will coordinate an alternative vehicle within a reasonable timeframe. Capital Tours Travel is not liable for missed sightseeing or extra costs from such delays.
Behaviour & Denial of Service: Users must behave respectfully toward drivers and copassengers. Drunkenness, verbal/physical abuse, or safety violations can lead the transport provider to deny or terminate service without refund.
Users are advised to secure their valuable personal belongings at all times during the trip. Capital Tours Travel shall not be liable for the loss of any items left behind in the coach or other vehicles. All baggage and personal effects remain the sole responsibility of the customer throughout the trip.
Refund Policy for Missed Transfer/Service Denial: Refunds will only be processed if You provide valid proof of claim, such as written acknowledgment from the driver/service provider, photographic or recorded evidence, or other documented proof.

B7. CANCELLATIONS & MODIFICATIONS (PACKAGES)

Cancellation by User: The Quotation outlines the cancellation fee schedule (a tiered structure depending on days before departure). If You fail to complete required payments by the stated due dates (after reminders), the booking is cancelled, and the amount paid will be non-refundable.
Cancellation by Capital Tours Travel or Supplier: In circumstances like insufficient group size, force majeure events, or the Supplier’s inability to provide the service, Capital Tours Travel will endeavour to inform You at least 7 days before departure (where feasible). You may opt for a full refund or accept an alternative arrangement.
If the tour is cancelled mid-trip for force majeure or safety reasons, refunds (if any) depend on the portion of the trip unused and the Supplier’s discretion.
Refund Process: Capital Tours Travel will only process refunds after receiving the refunded amount from Suppliers. Refunds typically return to the original payment source (bank/card) unless otherwise agreed in writing.
Convenience fees, TCS, or certain non-refundable amounts may be deducted from the total refund.
Modification Policy: Changing dates, participant count, or itinerary after booking is subject to availability and may incur a modification fee (10% of package cost or INR 20,000, whichever is lower), plus any price difference.
Partial Cancellation Policy: The per person cost displayed on the itinerary is an estimate, based on fixed and individual cost components for the group. In case of a reduction in the number of participants, the refund amount will be calculated on a case-by-case basis.
Any changes may incur additional charges depending on the new requirements.

B8. LIMITATION OF LIABILITY

Extent of Liability: Capital Tours Travel’s total liability for any claims (contract, tort, or otherwise) is capped at the total booking amount paid.
Capital Tours Travel is not liable for personal injury, sickness, accident, death, loss of property, or additional costs resulting from actions/omissions by Suppliers, cotravellers, or external factors (weather, government restrictions, etc.).
Force Majeure: Capital Tours Travel shall not be considered in breach of these T&C when events beyond its control (riots, acts of God, pandemics, etc.) prevent it or its Suppliers from providing the booked Services.
If the event continues beyond a certain period, Capital Tours Travel may either suspend or terminate the affected bookings and will process refunds/alternatives only to the extent suppliers are willing to refund.
No Responsibility for Third-Party Content: Capital Tours Travel is not responsible for user-generated content, external links, or any third-party websites accessible via the Platform. Access them at your own risk.

GENERAL PROVISIONS (APPLICABLE TO BOTH PART A & B)

1. USER CONDUCT & CONTENT

You agree not to post unlawful, harassing, defamatory, or infringing content on Capital Tours Travel’s Platform.
Capital Tours Travel may remove or moderate any content violating these T&C.
By submitting reviews or photos (“User Content”), You grant Capital Tours Travel an irrevocable, royalty-free license to use, display, or repurpose it for marketing and operational purposes.

1.2. Data Collection and Security

By using Capital Tours Travel’s services, the User agrees to receive marketing communications, including promotional offers, discounts, and updates about our services, via email, SMS, or other communication channels. The User may opt-out of such communications at any time by following the unsubscribe instructions provided in each communication.
Capital Tours Travel may share User data with third-party vendors, including but not limited to visa partners, hotels, activity providers, and other service partners, strictly for operational purposes such as obtaining quotes, processing bookings, and facilitating travel related services.
User data may be disclosed to law enforcement agencies or regulatory bodies for lawful investigations or legal obligations without requiring prior consent from the User.
Capital Tours Travel will not sell, rent, or disclose User data for commercial gains beyond the scope of providing its services. All data sharing will be conducted solely to support, improve, or facilitate the services offered to the User.
Capital Tours Travel may share anonymized and/or aggregated User data with third parties for tasks such as payment processing, data hosting, data processing, and creditworthiness assessment.
Capital Tours Travel does not store any payment details, such as credit or debit card information. Payments are processed through third-party gateways such as Razorpay, PayPal etc., and by using these services, Users agree to the privacy policies of these providers. Capital Tours Travel ensures its partners follow industry security standards but is not liable for breaches or issues at the payment gateway’s end.

1.3. User Consent for Communication

By using Capital Tours Travel’s services, Users provide unconditional consent for communication through the above mentioned channels.
Users agree that such communication is authorized by them, classified as "transactional" and not "unsolicited commercial communication" as per TRAI guidelines, and is in compliance with TRAI or equivalent regulations.
This consent overrides any preferences set by the User under the National Customer Preference Register (NCPR) or any similar preferences.

2. INDEMNIFICATION

You agree to indemnify and hold harmless Capital Tours Travel, its affiliates, officers, employees, and agents from any claims, damages, or liabilities arising from your breach of these T&C, your violation of any law or third-party rights, or your misuse of the Services.

3. INTELLECTUAL PROPERTY

All logos, trademarks, text, design elements, and software on the Platform are the property of Capital Tours Travel or licensed to it. You may not reproduce or distribute them without express permission.

4. GOVERNING LAW & DISPUTE RESOLUTION

These T&C (and any disputes) are governed by Gujarat Jurisdiction without regard to conflicts-of-law principles.
Courts in Kalol, Gujarat have exclusive jurisdiction.
If an arbitration clause is stated in your final Quotation, such clause governs dispute resolution. Otherwise, suits must be brought in the appropriate courts of Kalol, Gujarat.

5. SEVERABILITY & WAIVER

If any part of these T&C is found invalid or unenforceable, the remaining sections remain in full effect.
No waiver of a term shall be considered a continuing waiver unless explicitly stated in writing.

6. ENTIRE AGREEMENT & REVISIONS

These T&C, plus the final Quotation (for packages) or the specific booking confirmation (for activities), constitute the entire agreement.
Capital Tours Travel may update these T&C from time to time. By continuing to use the Platform, You agree to the updated T&C.

7. CONTACT & SUPPORT

For any support, clarifications, or disputes, please reach out to Capital Tours Travel’s official help page.

8. TCS / GST / INVOICE DOCUMENTS

TCS Certificates: Will be issued 45 days after the end of each quarter.
GST Certificates: Will be provided only upon request after tour completion. Users must submit the required details to receive the certificate.

9. POLICY UPDATES

Capital Tours Travel reserves the right to modify this Data and Privacy Policy at any time.
Users will be notified of significant changes via email or an announcement on our website. Continued use of our services constitutes acceptance of the updated policy.

ACKNOWLEDGMENT

By (1) creating an account on Capital Tours Travel, (2) making any Booking (Part A or Part B), or (3) using the Platform, you acknowledge you have read, understood, and agree to these Terms and Conditions in full, including all disclaimers, liabilities, cancellations, modifications, visa/flight/hotel policies, and no-cash deposit rules.